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Frequently asked questions
How do I order from here ?
1.Add all items you want to purchase into the cart
2.Click check out
3.Select Payment method
4.Enter details and complete the payment process.
I have received wrong order what should i do ?
- Make sure You have parcel opening video as per the Format
- We accept exchange only when you received a different product , damaged product , different size , different colour.
- We reship once we receive the delivered product from you
- The Product must be folded in a way that is fit for reselling ,any action results in failing to do so the same dress will be returned
- The product must be unused.
- Product must be having the company's price tag.
- The final authority to accept exchange lies with Vasanta Grand.
- Your money will be refunded if the product you ordered was out of stock and refund will be processed once we receive the product.
- you can click on the button bellow to report to us
The dress is not fitting me , What should i do ?
You require to pay for shipping on both side (i.e Return and reshipping)
- If the customer is serviceable only to Indian post they must sent the shipping and pickup cannot be arranged.
- The Product must be folded neatly
- The product must be unused.
- Product must be free from odours
- Product must be having the company's price tag.
- Any action failed in above size upgrade shall not be taken place
- The final authority to accept exchange lies with Vasanta Grand.
Conditions of exchange
- If we have next size of the product you ordered , It will be auto upgraded to next size
- If we don't have next size you have to choose any other product .
- The newly selected product must be of same price or above but not below
- any discrepancy in shipping weight customer has to pay for it.
- you can click on the button bellow to Request for SIZE upgrade
- Fill the form only if you are ready to pay for shipping.
When will I receive my order ?
Once your order is packed we will ship your orders ANDHRA AND TELANGANA Most of our orders reach within 5-7 business days in FOR REST OF INDIA it is 9-12 days , If your order is serviceable only in Post office it might take 4-6 days to dispatch and adding delivery time there on.
It's Been a long Time i haven't received my order ?
Don't panic
- It might be in transit (Delayed due to weather conditions/Lot of parcels with the logistics partner)
- You might have provided incorrect contact details or insufficient address for delivery to happen
ex: Incorrect Pin code , Incorrect contact number.
What is shipping charge ?
Shipping charge varies from Location to Location and Cart selection Final price for shipping are determined at checkout.